Duty Care Manager – Support at Home
Full-time casual role with potential for ongoing
Location: Metro Melbourne (flexible / remote)
We are seeking an experienced, energetic and enthusiastic Care Manager to support our Support at Home Care Management team in a Duty Case Management capacity. This role forms part of our centralised Duty Team, working collaboratively to support Support at Home clients across Victoria, Queensland and New South Wales.
This position can be fully remote, depending on the successful candidate’s location.
About us
An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. You can be part of it.
As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership
Key responsibilities
- Provide national Duty Care Management support across the Support at Home program
- Manage client escalations, leave coverage, and short-term support for unallocated clients to ensure continuity of service
- Liaise with BAU Care Managers and teams to facilitate effective client handover and hand-backs
- Ensure supports are delivered in line with program guidelines and Care Connect’s duty of care obligations
- Maintain high standards of documentation and compliance with required processes
- Identify, manage & escalate risks in a timely manner to achieve optimal outcomes for clients and their families.
About you
To be considered for this opportunity you will have:
- Strong case management experience (minimum 3 years)
- A good understanding of the Support at Home Program
- Excellent interpersonal & customer service skills, with a client-centred approach
- Confidence in working within & learning new databases & complex systems
- Strong problem-solving skills and sound knowledge of escalation pathways
- Ability to apply processes consistently and produce accurate, thorough documentation
- A continuous improvement mindset with the confidence to provide feedback on processes
- Well-developed documentation, reporting and communication skills
- Ability to work remotely and collaboratively with teams nationally
- Strong time management and prioritisation skills in a fast-paced environment
- Tertiary qualifications in health, social or community services studies (highly regarded).
Mandatory Requirements
- Full Australian working rights
- Current Police Check and Working With Children Check (Police Check can be arranged for successful candidates)
- Participation in psychometric assessment as part of the recruitment process
What’s in it for you?
- Salary Packaging: Maximise your take-home pay with generous not-for-profit benefits.
- Flexibility: Enjoy hybrid work options and a supportive team culture.
- Growth & Development: Access ongoing training and career development opportunities.
- Wellbeing Support: Benefit from our Employee Assistance Program, discounted health insurance, and wellness products.
Next Steps….
If this role sounds like the opportunity you’ve been looking for, click "Apply Now" to join our team. To request a position description or for any other queries, please contact our Talent Acquisition team at: careers@careconnect.org.au.
