Service Coordinator – Support At Home (max term to 30/06/2026, full-time)
Location: Bella Vista or Tweed Heads (hybrid – 3 days WFH)

We’re offering a full-time, max term role - with potential for extension - for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.

About us…

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day. You can be part of it.

As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.

About the Role

The Service Coordinator provides administration support and resolves client requests within applicable service levels. Requests are received through a variety of sources including phone, email and/or our online portals.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

•    Liaise with clients and service providers to coordinate and confirm services
•    Build and develop relationships with internal and external stakeholders to facilitate the best outcomes for Care Connect and their clients
•    Maintain client expectations by providing timely response to all enquiries via phone, email, portal or other designated tools
•    Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
•    Deliver an excellent client experience across the range of Care Connect products and services

About You

You are a great team player, you love helping others, you are confident in handling a busy workload within tight time frames and you enjoy learning on the job. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

You ideally have prior experience with Community Care services but all genuine applications will be considered. 

To be successful in this role, you will have:

•    Qualification or formalised training in Customer Service, Business Administration or equivalent
•    In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
•    Outstanding client coordination and customer service skills
•    Excellent interpersonal skills and the ability to link people into a range of supports & services
•    Well developed, fast and accurate data entry skills
•    Experience in the community/health sector with care coordination - preferred
•    Knowledge of community and health care resources and services networks - preferred
•    Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems
•    Experience in the Microsoft Office suite and an ability to adapt to new technologies

To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What’s in it for you?

At Care Connect, we value and support our people. You’ll enjoy:

• A competitive salary (above award)
• Salary packaging benefits to increase your take-home pay
• 5 weeks annual leave + ADO option
• Flexible working environment that supports work/life balance, including WFH
• A caring and supportive team culture
• Ongoing training and development to support your career progression
• Access to an Employee Assistance Program, discounted health insurance, and wellbeing products
• Free Flu vaccination program

How to Apply

Be part of a team that cares as much as you do – apply now and start your journey with us!

Click Apply Now & attach your current resume – we will keep you updated on the outcome of your application.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.