At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.

We're seeking an experienced Clinical Governance & Quality Business Partner to join our Clinical Governance & Quality team and play a key role in strengthening quality, safety and compliance across the organisation.

This position can be full-time or 0.8 FTE & is based at our Abbotsford head office.

About the role

Reporting to the Head of Clinical Governance & Quality, you will provide specialist clinical governance leadership to support the delivery of safe, high-quality and person-centred services.

This role will partner closely with leaders and teams across the business to drive continuous improvement, support regulatory compliance, manage clinical risks and contribute to a strong culture of quality and accountability.

Key responsibilities

• Lead the development, implementation and ongoing enhancement of Care Connect's clinical governance framework and quality systems.
• Support organisational compliance with legislation, regulatory requirements and accreditation standards.
• Monitor, analyse and investigate incidents, complaints, consumer feedback and audits to identify trends and improvement opportunities.
• Drive continuous improvement initiatives that strengthen care quality, safety and client outcomes.
• Interpret quality and performance data to support informed decision-making and risk management.
• Prepare reports and insights for committees and stakeholders on quality, compliance, incidents and risks.
• Coordinate responses to external complaints and support privacy-related activities.
• Build capability across leaders and teams through education, guidance and support.

Why join Care Connect?

Care Connect is one of Australia’s leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we’ve partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.

Our work is guided by our CARE values — Collaboration & Courage, Authenticity, Respect and Excellence — and a genuine commitment to putting clients first. This is an opportunity to make a meaningful impact in a sector undergoing significant transformation.

About you

You'll be a collaborative and values-driven clinical professional with a passion for quality, safety and continuous improvement.

To be successful you will have:

• Current AHPRA registration as a Registered Nurse or Allied Health Professional.
• Minimum 3 years' experience in clinical governance, quality, compliance or risk management.
• Experience developing and implementing quality systems, compliance programs and continuous improvement initiatives.
• Strong understanding of incident management, complaints handling and quality assurance processes.
• Excellent analytical skills, with the ability to interpret data and turn insights into action.
• Highly developed stakeholder engagement, communication and influencing skills.
• Experience within home care, community care or aged care will be highly regarded.
• Postgraduate qualifications in health services, healthcare management or a related field will be advantageous.

We offer:

• A permanent role with the opportunity to shape clinical governance during a time of sector reform
• The opportunity to contribute to a values-driven, not-for-profit organisation committed to quality and client outcomes
• Flexible working arrangements within core business hours, including WFH
• A supportive, collaborative executive team
• A competitive salary with NFP salary packaging benefits
• A supportive and collaborative team environment.
• Ongoing professional development opportunities.
• Access to an Employee Assistance Program, discounted health insurance, and wellbeing products, including Fitness Passport

Employment requirements

Successful candidates will be required to provide:

• Current Police Check
• Working with Children Check
• Evidence of the right to work in Australia
• Any additional checks or certifications required for the role

As part of our recruitment process, candidates will be required to complete psychometric assessments.

If you're passionate about strengthening quality, safety and clinical governance and want to make a meaningful difference in the home & community care sector, we'd love to hear from you.

Apply now and help us enable people to live happily at home for life.

To request a position description or a confidential discussion, please contact Karen Hemsley – Talent Acquisition Lead at careers@careconnect.org.au.

We’re reviewing applications on an ongoing basis & may appoint before the advert closes, so apply early to avoid missing out.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

We will not consider any unsolicited resumes from recruitment agencies – thank you.