About us…
Care Connect Life, made easier!
An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people’s quality of life each and every day. You can be part of it!

We are offering a full-time, permanent position for an experienced and enthusiastic care professional, dedicated to supporting clients as they transition from hospital to home.

About the role…
As the first point of contact for clients, families and health professionals, the Intake Scheduling Coordinator will be responsible for managing intake and scheduling services, coordinating referrals and maintaining accurate records. Your ability to balance efficiency with compassionate service will help deliver positive outcomes for our clients during a critical time in their recovery journey.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

•    Manage intake and scheduling for clients transitioning from hospital to home
•    Liaise with clients, families and health professionals to coordinate assessments and ensure timely support
•    Allocate and schedule assessments and determining eligibility
•    Maintain accurate records and documentation in accordance with Care Connect policies and procedures
•    Respond to enquiries from internal and external stakeholders, providing clear and supportive communication
•    Work collaboratively with the OHC team to ensure seamless service delivery
•    Identify and escalate any service gaps or concerns to support continuous improvement in client care
•    Participate in an on-call roster approximately every 5-6 weeks on Saturday and Sunday to support action referrals from emergency departments

Office location: Bella Vista, NSW

About You…
To be successful in this role, you will have strong organisational and time-management skills. Your ability to communicate effectively with clients, families and health professionals will be key to ensuring seamless service coordination. A keen attention to detail and proficiency in managing schedules and documentation will support efficient service delivery. Most importantly, you will bring a client-focused approach, ensuring individuals receive the care they need during their transition from hospital to home. You should also be comfortable using technology and have the ability to adapt to new systems quickly. You preferably have experience in client management systems or CRM however this is not essential. 
Experience in the community/healthcare sector and knowledge of resources and service networks is not essential and all genuine applications will be considered. 

Minimum Qualifications:
•    Qualification or formalised training in Customer Service, Business Administration or equivalent
•    In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations

To be considered for this role you must have full Australian working rights, Current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.
 

What’s in it for you?....
We offer a competitive salary of $73,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging – increasing your take-home pay! We value your work/life balance with a flexible working environment (WFH & ADO options!), a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products. 

How to Apply
If this sounds like the role for you, click Apply Now & attach your current resume & a cover letter outlining how you meet the criteria for this role – we will keep you updated on the outcome of your application. 
 

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.