Enquiries Coordinator – Aged Care
Full-time | Maximum term 12-month contract | Abbotsford, VIC or Bella Vista, NSW

Care Connect Life, made easier!

At Care Connect, we’re passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day — and you can be part of it.

We are seeking a dedicated Enquiries Coordinator to join our Aged Care team. As the first point of contact for individuals reaching out to Care Connect, you’ll play a vital role in creating a positive first impression and ensuring enquiries are handled quickly, accurately, and with care.

In this role, you will:

• Manage inbound and outbound enquiries (phone, email, web, and mail)
• Provide responsive, professional service to clients, carers, and internal teams
• Support a seamless client experience by directing enquiries to the right person or team

About You:
You bring a strong customer service background, ideally in a fast-paced, high-volume contact environment. You are a confident communicator who listens with empathy, manages escalations calmly, and thrives on helping others.

Key skills and experience include:

• Proven experience managing a high volume of inbound/outbound calls and meeting service level agreements
• Excellent interpersonal, verbal and written communication skills
• Strong planning, prioritisation, and time management abilities
• High-speed and accurate data entry skills
• Proficiency in Microsoft Office and adaptability to new systems
• Understanding of the community care sector (highly regarded)
• Successful completion of Year 12 or higher qualification

At Care Connect, we value Collaboration, Courage, Authenticity, Respect and Excellence (CARE), and we are looking for someone who lives these values in their everyday work.

To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks – we can arrange police checks for successful candidates. Psychometric assessment forms part of our process.

What’s in it for you?

• Competitive salary
• Not-for-profit salary packaging & Meals/Entertainment benefits – boost your take-home pay
• Flexibility – hybrid work options, ADOs, and a supportive, passionate team culture
• Career growth – ongoing training and development opportunities
• Wellbeing support – EAP, discounted health insurance, wellness products

How to Apply

If this sounds like the role for you, click Apply Now and submit your resume and a cover letter outlining how you meet the criteria. To request a position description, please email: careers@careconnect.org.au. We’ll keep you updated throughout the process.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

Please note: We do not accept unsolicited applications or contact from recruitment agencies.